Terms & Conditions

Terms and Conditions

How to use the shop to shop simply click on one of the desired Categories select your product(s) then add the click on the add to cart button. Please note we will not take responsiblity for items incorrectly ordered.

You can continue to shop by clicking on the continue shopping link.

Once you are ready to check out you will be asked to register if you are a new customer or click on the returning customer link if you have registered before. We accept payment by  Paypal and Google Checkout only, please note your statement will show Dixondatacomms Ltd. If you are unable to proceed to the check out please check your internet security settings as they may be blocking this action. Our online ordering system uses 128 bit ssl encryption the strongest commercially available (please click on the Geotrust logo for more information). We aim to ship orders within 2 working days this is subject to stock availability and payment, an email will be sent to confirm your order and if an item is out of stock we will advise on an estimated delivery date from our stockists. For security reasons and to prevent online fraud orders over the value of £15 will be shipped by secure delivery. If a product is not listed and you want to enquire if the stock certain items  please email delights@nightdelights.co.uk and we will update our shop and advise accordingly 

The Consumer Protection (Distance Selling) Regulations 2000 came into force on the 31st October 2000 and gives rights to individual consumers in the area of home shopping. They are intended to give consumers confidence in purchasing goods and services where there is no face to face contact with the seller. The regulations do not apply to business to business (trade) contracts.

Company Information

1. Our trading name is Nightdelights.co.uk

2. All prices will be displayed with VAT and carriage charges will be indicated separately where applicable. (15.0%)

4. Payment for all items will be taken once the goods are ordered.

5. We will endeavour to deliver items within 2/3 working days of the order being placed (subject to stock availability with us and our suppliers).

Cancellation Rights/Warranty

1. You have the right to cancel your order within 7 days after the date of delivery. You must notify us by email delights@nightdelights.co.uk with your intention to cancel within this time. After notification we will issue you a returns notification number that you must quote on the paperwork when returning the goods.

2.Please note: that if an item is ordered incorrectly or you change your mind after the item has been despatched and it is over the 7 day period (see above) thhen we reserve the right to refuse the return of goods. This does not affect your statutory rights.

3. We will refund your money within 30 days The cost for returning the goods must be met by the consumer unless the goods are faulty, incorrect or because of unsuitable substitution by ourselves. In this case we will meet the cost of return.

4. If you have notified us of a problem with the goods, we will (at the consumers option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Please note that Damages/Problems with the goods need to be reported within 7 days of the goods being recieved by the customer. The Company will not be liable for losses that were not foreseeable to both parties when the contract was made, for losses that were not caused by any breach on the part of the supplier or for business losses and/or losses to non consumers. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

6. Any complaints should be sent for the attention of the Customer Services Team at the following email address delights@nightdelights.co.uk

7. Consumers whose payment card is used dishonestly or fraudulently for any type of home shopping can now cancel the payment and the card issuer must refund all the money to the consumers account.

Returns Policy

To return goods you must first contact us by E-mail (Preferred) to arrange to have the goods Returned. You will need to provide the following information: -

1. The order number
2. Items number(s) to be Returned and Quantity.
3. Reason why the items are being Returned.

Returns Policy - Return Request

When we receive such a request, the goods to be Returned MUST meet the following Criteria: -

1. The Request for return must be made within 7 days of the goods being received by yourselves, any requests for return made past the 7 day notification date will be not be handled. We will accept back goods that are:

(1a) Incorrectly Ordered
(1b) Surplus to Requirement

2. The goods must be within there original packaging and unused. Goods that have been used will be refused and returned to the sender.

3. Original Shipping costs are only refunded if the goods in question are being returned due to an error made by ourselves.

4.Goods ordered incorrectly by the consumer can be charged a re-stocking fee at our own discretion. Please e-mail for more details.

Returns Policy - Agreement and Return of Goods

If a Return Request is successful, you will then be then given an address for the goods to be Returned to, as well as an explantion on how the goods will be credited. Goods can only by refunded by the original method of payment. Goods that are Returned with returns authorisation MUST meet the following Criteria: -

1. Goods must be sent within 28 days of the Returns authorisation. Any goods that are not returned within this time period will be refused and returned to the customer.
2. Goods must be in original packaging and Unused.
3. Goods must be sent to the EXACT address given at the time of Return authorisation. Goods sent to any other address will be refused and returned to the sender.

Returns Policy - Refunds

When we receive the goods back and they match all the above Criteria we are able to issue a refund. Due to the administrative process this can take 7-10 working days from when we receive the goods. Refunds are only issued in the way the original payment was taken.

1 -  Refunds will be issued within 7-10 working days of receiving the goods.

2 - If you paid by PayPal then you will be refunded via Paypal

3 - If you paid by Google Checkout then you will be refunded via Google Checkout